Refund & Cancellation
Customer satisfaction is important to us. Please review our refund and cancellation guidelines below.
Order Cancellation
Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation requests may not be accepted.
To request a cancellation, contact customer support immediately after placing the order.
Returns
Due to the nature of health and wellness supplements, we generally do not accept returns for:
- Opened products
- Used products
- Products with damaged seals due to customer handling
Eligible Return Cases
Returns or replacements may be considered if:
- Wrong product delivered
- Product received in damaged condition
- Manufacturing defect identified
- Product missing from shipment
Claims must be reported within 48 hours of delivery.
Refund Eligibility
Refunds may be approved after verification of the claim and supporting evidence.
Approved refunds will be processed to the original payment method.
Refund Processing Time
Once approved, refunds are typically processed within 7–10 business days.
Actual credit timelines may vary depending on your bank or payment provider.
Replacement Policy
Where applicable, replacement products may be provided instead of refunds.
Replacement approval is subject to product availability and verification.
Non-Refundable Situations
Refunds will not be issued for:
- Incorrect product selection by the customer
- Change of mind after delivery
- Delayed deliveries caused by external factors
- Opened or consumed products
Contact Us
For cancellation, refund, or replacement requests:
The Simple You
Email: support@thesimpleyou.com